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Highbrook
(09) 273 4876
English
English

Lucy Hall

General MANAGER

Dip Phty, Dip Rehab

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Introduction

Lucy is passionate about delivering exceptional healthcare services, improving outcomes for all.  Originally a physiotherapist specialising in rehabilitation for people with long term health conditions, Lucy has in-depth knowledge and experience in enhancing and transforming healthcare service delivery, using technology more effectively, and ensuring that patients are involved in designing healthcare services.

Lucy manages Health Improvement Group clinics:

Specialist Interest

  • Change Management
  • Business Excellence
  • People Management

Availability

  • Monday
  • Tuesday
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Frequently asked questions

To join our clinic, you first need to fill out the patient enrolment forms to register with the PHO that we belong to. This is a Ministry of Health requirement. You will need to provide proof of identity and eligibility which may include the following forms of identification:

  • NZ Passport or NZ birth certificate
  • International passport with resident visa OR work visa of minimum 24-month duration

On the enrolment form you need to indicate which of our doctors (currently taking new patients) that you would like to be registered with.

Yes. As part of completing your enrolment, we request that you have a free new patient screening appointment with one of our Nursing or Medical Centre Assistant team members. This new patient appointment enables our team to work with you to better understand your current health and wellbeing. Following the new patient appointment as above, you can book your first consultation with your nominated doctor.

All GP appointments are 15 minutes long.

  • One appointment is for a single health issue.
  • Should you wish to have a 30-minute GP appointment, it will be charge at a non-subsidized rate.
  • Depending on your age and health, one of our specialist nursing or pharmacist clinicians may be able to spend more time with you.

If you are a new patient, you will get full access to the patient portal “My Indici” once you have completed your enrolment.

Payment is required at time of consultation. Please note that unpaid accounts will incur an additional $10 monthly administration cost.

There may be additional costs for treatments/tests/materials

We recommend that you book your future appointments via your patient portal My Indici.

If you need an urgent appointment, then please phone the clinic. We have doctors available to discuss your urgent health needs on the day.

All consultations are by appointment only.

Patient portals are secure online sites where patients can access their health information and interact with their general practice. Set up access to your patient portal at or email Info@highbrookmedical.co.nz if you would like help.

We recommend that you plan ahead and request your repeat medicines via your patient portal My Indici two weeks before you run out. If you do not have access to a portal, you can phone us and leave a message with the nurse to organise this. Our doctors use an electronic prescribing system which can send your prescription to your local pharmacy (please specify name and location).

Under 14 Free
14 years - 17 years $16
18+ years $18.50

The results of tests that have been ordered by our Doctors will be available on My Indici when they have been reviewed. If your test results are of concern you will be contacted by one of our team.

We are open:

Monday 8am - 5pm
Tuesday 8am – 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

For health services after hours visit East Care Accident & Medical, 260 Botany Road, Golflands, Auckland 2013. Their phone is 09 277 1516.

These are consultation prices only.

Under 14 Years - Free
14 - 17 years - $13
18 years & over - $29.50

Note charge is the same for in person or by phone or video as you are still receiving the same high quality health provider assessment, diagnosis and planning.

We understand that things can change on the day, but we ask that you call us to advise that you are not able to make your appointment. If we do not hear from you minimum 2 hours prior to your scheduled time, you will receive an invoice for this missed appointment.
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